GDPR Privacy Policy

Please take the time to read through the following terms and conditions prior to using Ebony and Ivory Motors, this is a safeguard to protect both you as a customer and us as a business. If you continue to go ahead and use Ebony and Ivory Motors you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities and services provided by us. We reserve the right to make changes to the terms and conditions at any time and it is your responsibility to check if changes have been made.

Content

In consideration of you choosing to use our website to search our database of vehicles, you agree that you will only use the results of your search for your own personal use. The pages of our website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be at any time out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.

Test driving a car

For insurance purposes, to take a car for a test drive you must hold a full driving licence. You will accompanied on a test drive by a member of staff.

Purchasing and collecting a vehicle – terms and conditions

The collections procedure is subject to completion of the pre-delivery inspection and any repairs that may arise from it. Confirmation in the form of a text, phone call or email will be sent as soon as the vehicle is ready for collection. If there is likely to be any delay you will be notified as soon as possible.

Please note: If you use an external finance company or cash to pay for your car, there will be an administration fee of £200.00 to cover costs. You will be able to add the external administration fee to the price of the car.

Deposits

The minimum required to secure a car is a £500.00 deposit, this is non-refundable and is subject to statutory rights. In the event of you cancelling your order we reserve the right to charge you an additional cost of £500.00 to cover any additional costs incurred by us.

Vehicle Security

Ownership of the vehicle will not be passed to the customer until the price has been paid in cash, bank transfer or cleared funds have been received.

Use of your information

Finance is available subject to status. To apply you must be 17 or over and a UK resident. A guarantor may be required. If you make an application, your details will be held on a computer and used in a credit scoring or other automated decision-making process when assessing your application. We work with a number of Credit Providers who provide vehicle finance and your information may be passed on to more than one, if you are not initially accepted in order to secure the best chance of acceptance.

Privacy Policy

The privacy policy sets out how Ebony and Ivory Motors uses and protects any information that you give us when you use this website.

Ebony and Ivory Motors are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information.

Name

Contact information including email address, mobile phone number, demographic information such as postcode.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

Internal Record Keeping

We may use the information to improve your products and services. We may periodically send promotional emails or SMS about new products, special offers or other information which we think you may find interesting. From time to time we may also use your information to contact you for market research purposes. We may contact you be either email or SMS. We will not pass any information you give to use to a 3rd party.

We are committed to ensuring your information is secure.

Warranty

FREE 3 Months Warranty with an option to extend for up to 3 years.

The financial; commitment when buying a car is substantial, therefore there are high expectations that the car won’t break down. Rightly so, especially after going through a rigorous inspection by our trained technicians. However, the reality is that a car is made up of thousands of mechanical and electrical components. An average car has approximately 30,000 parts, down to the smallest screws. When all these components are working perfectly, a car delivers a pleasant drive. However, what happens when a part isn’t working correctly? You can either foot the repair bill yourself (that could mean missing out on your annual holiday!) or pass the financial burden on.

Ebony and Ivory Motors will provide your warranty cover as standard, for the first 3 months – that will give you enough time to get to know your car. We hope your car would run trouble-free during its life cycle, however, it’s not always the case. It is important to bear in mind that the chances of a car breaking down increase with age.